Shipping Policy

At Fleur de Lune, every arrangement is thoughtfully prepared with the utmost care to ensure it arrives beautifully presented and ready to be cherished.

Processing Time

Please allow 1–3 business days for your order to be carefully prepared before dispatch. During peak periods or special releases, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Delivery times may vary depending on your location and the selected shipping method.

Estimated delivery times are:

  • Australia: 3-7 business days
  • Regional & Remote Areas: Delivery times may vary.

Please note that these timeframes are estimates provided by our shipping partners and cannot be guaranteed.

Special Occasions & Peak Periods

During busy periods such as:

  • Valentine's Day
  • Mother's Day
  • Christmas
  • Graduation Seasons
  • Other public holidays and promotional events

Courier networks may experience higher parcel volumes, which can result in unexpected shipping delays.

To avoid disappointment, we strongly recommend placing your order at least one week in advance if your arrangement is intended for a special occasion or a specific delivery date.

While we will always do our best to dispatch orders promptly, Fleur de Lune cannot guarantee delivery dates once an order has been handed to the courier.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number so you can follow your parcel's journey.

Incorrect Shipping Information

Please ensure all shipping details are accurate before completing your purchase.

Fleur de Lune is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided at checkout.

Delivery Responsibility

Once your parcel has been collected by the courier, responsibility for delivery rests with the shipping provider. While we are always happy to assist with tracking enquiries, we are unable to accept responsibility for delays caused by courier services, weather conditions, or circumstances beyond our control.

Questions

If you have any questions regarding your order or shipping, our team is always happy to assist.

Thank you for choosing Fleur de Lune.