Refund Policy

At Fleur de Lune, each arrangement is thoughtfully prepared and handcrafted to order with the utmost care. As our preserved floral arrangements are made specifically for each customer, we kindly ask that you choose carefully before completing your purchase.

Change of Mind

We do not offer refunds, exchanges, or returns for:

• Change of mind
• Incorrect colour or product selection
• Incorrect shipping information provided at checkout
• Delayed delivery caused by the courier after dispatch

Please review your order carefully before completing your purchase.

Order Cancellations

Once an order has been placed, preparation begins promptly.

For this reason, orders cannot be cancelled or modified once they have entered production or have been dispatched.

Damaged or Incorrect Orders

We take great care in packaging every arrangement. If your order arrives damaged during transit or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A brief description of the issue

Our team will carefully review your request and work with you to provide an appropriate resolution.

If you have any questions regarding your order, please don't hesitate to contact us.

Thank you for choosing Fleur de Lune.